LendingClub Patient Solutions Refund
How do I arrange a refund?
When services are not rendered and a full refund is due:
- Loan applicant should contact their provider to initiate the refund process
- Provider will contact LendingClub Patient Solutions to arrange for a refund
When only partial services are rendered and a partial refund is due:
- Loan applicant should contact their provider to initiate the refund process
- Provider will contact LendingClub Patient Solutions to arrange for a refund on your loan
Refunds will be applied to your loan in most cases. Refund will be issued via check only when:
- Loan has been paid in full, or
- The amount of refund is less than $100
It takes up to 15 business days to issue a refund. The timeline may vary depending on how long it takes the provider to return the funds to LendingClub Patient Solutions.
In case of a dispute, please provide itemized bill to LendingClub Patient Solutions team. You can fax the itemized bill to 508-281-8505 or email it to solutions@lendingclub.com. Or, call LendingClub Patient Solutions at 800-630-1663 to ask them to request an itemized bill from your medical provider.
Your refund will be applied to your principal balance. Your principal balance can be viewed on your monthly statement or within NBT Digital Banking.
